Shipping
How long does shipping take?
Typically shipping takes between 2-5 working days.

Where is my package?
Once your order is shipped we will email you a tracking number to track your package.

Does UPS need a signature?
Yes. UPS does require a signature. Why? Because we want to make sure your product ends up in your hands and not your neighbors. So please remember to ship to a daytime address as your products are normally delivered in the daytime.

My package is stuck at UPS, what to do?
Please contact our support center (https://www.beoplay.com/en/contact-us) to follow up.

Why does it take so long before my package arrives?
This depends on UPS. The service is standard so it can take 1-7 days for a delivery to reach you.

I was not home when they tried to deliver my package?

UPS will make 3 attempts to deliver a package before taking it to a pickup location.

Shipment damaged / lost?

Please contact our support center (https://www.beoplay.com/en/contact-us) to follow up. An investigation will be initiated with UPS, and it can take up to 10 working days before the investigation is complete. If a new product needs to be shipped it will not be done until after the investigation is complete.

What countries do you ship to?
We currently ship to the following countries: United States, Canada, Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Greece, Italy, Ireland, Latvia, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovenia, Slovakia, Spain, Sweden, Switzerland, United Kingdom.

Why can’t I choose a different shipping company?
At this time, UPS is our chosen carrier.

Can I change my shipping address?
Unfortunately, you cannot change your shipping address after you submit your order. Orders are immediately sent to the fulfillment center when they are submitted and our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the fulfillment warehouse and a credit will be made to your account.



Shipping
How long does shipping take?
Typically shipping takes between 2-5 working days.

Where is my package?
Once your order is shipped we will email you a tracking number to track your package.

Does UPS need a signature?
Yes. UPS does require a signature. Why? Because we want to make sure your product ends up in your hands and not your neighbors. So please remember to ship to a daytime address as your products are normally delivered in the daytime.

My package is stuck at UPS, what to do?
Please contact our support center (https://www.beoplay.com/en/contact-us) to follow up.

Why does it take so long before my package arrives?
This depends on UPS. The service is standard so it can take 1-7 days for a delivery to reach you.

I was not home when they tried to deliver my package?

UPS will make 3 attempts to deliver a package before taking it to a pickup location.

Shipment damaged / lost?

Please contact our support center (https://www.beoplay.com/en/contact-us) to follow up. An investigation will be initiated with UPS, and it can take up to 10 working days before the investigation is complete. If a new product needs to be shipped it will not be done until after the investigation is complete.

What countries do you ship to?
We currently ship to the following countries: United States, Canada, Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Greece, Italy, Ireland, Latvia, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovenia, Slovakia, Spain, Sweden, Switzerland, United Kingdom.

Why can’t I choose a different shipping company?
At this time, UPS is our chosen carrier.

Can I change my shipping address?
Unfortunately, you cannot change your shipping address after you submit your order. Orders are immediately sent to the fulfillment center when they are submitted and our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the fulfillment warehouse and a credit will be made to your account.