Once you have placed your order on beoplay.com, we will send you a series of 3 emails, provided you submitted an accurate e-mail address when placing the order.
B&O PLAY offers free shipping on all online orders via UPS ground. We regret that at this time, we are unable to offer rush shipping - but this is a feature that will be added shortly. We currently ship to the following countries: Austria, Belgium, Canada, Denmark, Estonia, Finland, France, Germany, Greece, Italy, Ireland, Latvia, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States.
We currently offer free returns for full refunds within 30 days of your beoplay.com purchase. CLICK HERE TO CREATE A RETURN TICKET
If your product has broken (and is the fault of B&O PLAY) outside the 30-day return window, but within its 2-year warranty you may be eligbile for free repair. CLICK HERE TO SEE OUR WARRANTY POLICY.
Please visit our FAQ page: https://www.beoplay.com/frontpage/landingpages/faq