Extended Christmas Returns: Any orders placed from 1st to 24th of December 2017 is valid for extended Christmas returns up until 31st of January 2018.

If you have purchased on and wish to exchange or return your product for a refund, you may do so within 30 days of receipt of your order. 

Please initiate online returns for refunds through our portal:

Terms and Conditions

  • Under the customer legislation, we grant full right of cancellation should you regret your purchase in accordance with our terms and conditions for B&O PLAY. If the returned goods are not substantially in the same condition and quantity as delivered by B&O PLAY, an amount equivalent of the diminished value of the B&O PLAY product will be deducted from the payment to be refunded.
  • The original amount paid for the returned item(s) will be refunded, when we have received the B&O PLAY product or documentation for such return. 
  • Please note that a return or exchange of an order without the ticket number will be subject to additional processing time and will delay crediting your account.
  • We can exchange or give you a full refund for the item(s). Opened boxed item(s) may be considered for a refund where B&O PLAY Products are left intact in their original packaging i.e. plastic bags that contain the B&O PLAY products.
  • Refunds are made in the original payment method. 
  • Need to contact us, please click here.


 If you are outside the 30-day window and your product is damaged, you may use our WARRANTY SERVICE