Once you have placed your order on beoplay.com, we will send you a series of 3 emails, provided you submitted an accurate e-mail address when placing the order.
B&O PLAY offers free shipping on all online orders via UPS ground. We regret that at this time, we are unable to offer rush shipping - but this is a feature that will be added shortly. We currently ship to the following countries: Denmark, Austria, Switzerland, Germany, United Kingdom, United States, Spain, France, Italy, Belgium, Netherlands, Norway, Sweden.
We currently offer free returns for full refunds within 14 days of your beoplay.com purchase. CLICK HERE TO CREATE A RETURN TICKET
If your product has broken (and is the fault of B&O PLAY) outside the 14-day return window, but within its 2-year warranty you may be eligbile for free repair. CLICK HERE TO SEE OUR WARRANTY POLICY.