If you have purchased on and wish to exchange or return your product for a refund, you may do so within 30 days of receipt of your order. 

Please initiate online returns for refunds through our portal:

Terms and Conditions

  • Under the customer legislation, we grant full right of cancellation should you regret your purchase in accordance with our terms and conditions for B&O PLAY. If the returned goods are not substantially in the same condition and quantity as delivered by B&O PLAY, an amount equivalent of the diminished value of the B&O PLAY product will be deducted from the payment to be refunded.
  • The original amount paid for the returned item(s) will be refunded, when we have received the B&O PLAY product or documentation for such return. 
  • Please note that a return or exchange of an order without the ticket number will be subject to additional processing time and will delay crediting your account.
  • We can exchange or give you a full refund for the item(s). Opened boxed item(s) may be considered for a refund where B&O PLAY Products are left intact in their original packaging i.e. plastic bags that contain the B&O PLAY products.
  • Refunds are made in the original payment method. 
  • Need to contact us, please click here.


 If you are outside the 30-day window and your product is damaged, you may use our WARRANTY SERVICE